Politica de devoluciones

With MODU, your satisfaction is 100% guaranteed.
If for any reason you’re not completely satisfied with your purchase, you have up to 30 days to request an exchange or a refund.

Click START RETURN to access our easy and fast Returns Center and process your exchange or return.

 START RETURN

Important Conditions

To be eligible for a return or exchange, items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • With all original tags attached
  • In their original packaging

For hygiene reasons, we cannot accept items that show signs of wear, washing, damage, stains, odors, perfume, deodorant marks, makeup, or other signs of use.

  • Final Sale Items:
    Products marked as Final Sale are not eligible for returns or exchanges.

Exchanges

We gladly accept size exchanges for eligible items.

If your item doesn't fit as expected, you can request an exchange within 30 days of delivery, subject to the product's condition and stock availability.

Store Credit

You can also choose to receive store credit for eligible returns.

Refunds

We recommend exchanges or store credit for returns related to sizing. Refunds are issued to the original payment method for eligible items that meet our return requirements.

Original shipping costs are non-refundable.

Return Shipping

  • The customer is responsible for return shipping costs unless.
  • The wrong item was shipped
  • The item arrived damaged
  • The item is defective
  • The return is due to an error on our part

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery at info@moduslim.com with:

Your order number
A description of the problem
Clear photos of the item and packaging

If approved, we will provide the appropriate solution.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked as final sale
  • Clearance items
  • Gift cards

Processing Time

Once we receive and inspect your return, please allow 5 to 10 business days for your refund, exchange, or store credit to be processed.

How to Initiate a Return

To request a return or exchange, please contact us at info@moduslim.com, including your order number and the reason for the return.

Customer Service

Call us:+1 9549946329
Monday to Friday: 9:00 AM – 5:00 PM (EST)

Email us:
Info@moduslim.com